These Terms and Conditions ("Terms") govern your access to and use of the website located at https://avelve.com (the "Site") and any services offered by Avelve ("Avelve," "we," "us," or "our"). By accessing the Site or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

1. About Avelve

Avelve is a service company that places dedicated, full-time operational Executive Assistants ("EAs") with founders and business owners. Our EAs are based in Colombo, Sri Lanka, and work from our managed office. All services are subject to a separate service agreement or engagement letter entered into between Avelve and each client.

2. Use of the Website

By accessing the Site, you represent that:

• You are at least 18 years of age.
• You have the legal capacity to enter into binding agreements.
• You will use the Site only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Site in any way that violates applicable local, national, or international law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of the Site, its servers, or any system or database connected to the Site.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site.
• Introduce viruses, malicious code, or other technologically harmful material to the Site.

3. Services and Engagement

Information presented on the Site is for general informational purposes only and does not constitute a binding offer. All engagements for Avelve's EA services are subject to:

• A qualification process, including a fit call to assess suitability.
• A signed service agreement specifying the scope of services, pricing, term, and other conditions.
• Payment of the applicable monthly fee in advance or as agreed in the service agreement.

Avelve reserves the right to decline any engagement at its sole discretion.

4. Fees and Payment

Pricing displayed on the Site (currently $2,500 per month, all-in) is indicative and subject to change. The specific fee applicable to your engagement will be confirmed in your service agreement. Unless otherwise stated:

• Fees are payable monthly in advance.
• All fees are exclusive of applicable taxes unless stated otherwise.
• Late payment may result in suspension of services.

Annual contracts may be offered at a 10% discount after the first three months of engagement, as agreed in writing.

5. Cancellation and Termination

5.1 Trial Period Cancellation

During your first 30 days of engagement, you may cancel with 7 days' written notice and no financial penalty beyond fees already incurred for services delivered.

5.2 Post-Trial Termination

After the initial 30-day period, the engagement continues on a month-to-month basis. Either party may terminate by providing 30 days' written notice. Annual contracts are subject to the termination terms set out in the applicable service agreement.

5.3 Termination for Cause

Avelve may terminate your engagement immediately and without notice if you breach these Terms or your service agreement, engage in unlawful conduct, or act in a manner that poses a risk to our team or other clients.

6. Replacement Guarantee

Within the first 90 days of your engagement, if you are not satisfied with your assigned EA for any reason, Avelve will replace the EA at no additional cost to you. The replacement guarantee does not entitle you to a refund of fees already paid but ensures continuity of service. The guarantee applies once per engagement and is subject to the terms of your service agreement.

7. Confidentiality and NDAs

Prior to commencing any client engagement, Avelve and the relevant EA will sign a non-disclosure agreement (NDA) to protect your confidential business information. You agree to keep confidential any proprietary information shared by Avelve regarding our training methodologies, processes, and operational systems. Confidentiality obligations survive the termination of any engagement.

8. Data Security

EAs work on secured devices under our IT policies. You may revoke access to your systems and tools at any time. Avelve will accommodate specific compliance or security requirements where reasonably practicable, provided such requirements are raised prior to commencement of the engagement and agreed in writing.

9. Intellectual Property

All content on the Site, including text, graphics, logos, and imagery, is the property of Avelve or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written consent.

Work product created by your Avelve EA during your engagement (including SOPs, dashboards, and documented workflows) belongs to you upon receipt of full payment for the relevant period, unless otherwise agreed in your service agreement.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Avelve and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, business opportunities, or goodwill.
• Any damages arising from your reliance on information provided on the Site or through our services.

Our total aggregate liability to you in respect of any claim arising out of or in connection with your engagement shall not exceed the total fees paid by you to Avelve in the three months immediately preceding the event giving rise to the claim.

11. Disclaimer of Warranties

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Avelve does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Third-Party Services and Links

The Site may contain links to third-party websites and services (including scheduling and payment tools). These links are provided for convenience only. Avelve does not control, endorse, or accept responsibility for third-party content or services. Your use of third-party services is governed by those parties' own terms.

13. Indemnification

You agree to indemnify, defend, and hold harmless Avelve and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Site, your breach of these Terms, or your violation of any applicable law or the rights of a third party.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms or your engagement with Avelve shall first be subject to good-faith negotiation between the parties. If not resolved within 30 days, the dispute shall be referred to binding arbitration in Colombo, Sri Lanka, unless otherwise agreed in your service agreement.

If you are accessing our services from another jurisdiction, you may have additional rights under local law. Nothing in these Terms limits your statutory rights.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated by updating the 'Last Updated' date on this page. Your continued use of the Site or services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreement, constitute the entire agreement between you and Avelve with respect to your use of the Site and our services, and supersede all prior or contemporaneous communications and proposals.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Avelve

Website: https://avelve.com

Email: nafees@avelve.com