Legal
1. About Avelve
Avelve places dedicated, full-time operational Executive Assistants with founders and business owners. EAs are based in Colombo, Sri Lanka and work from our managed office. Services are subject to a separate service agreement or engagement letter.
2. Use of the Website
By accessing the site, you represent that you are at least 18, have legal capacity, and will use the site only for lawful purposes. You agree not to violate laws, transmit unauthorised promotions, attempt unauthorised access, restrict others’ use, or introduce harmful material.
3. Services and Engagement
Information on the site is general informational content and not a binding offer. Engagements are subject to a qualification process, a signed service agreement, payment of applicable fees, and Avelve’s right to decline any engagement.
4. SMS Terms of Service
By opting in, you agree to receive messages through the Avelve SMS Program related to enquiries, fit calls, confirmations, reminders, service updates, onboarding, follow-ups, and business communications. Reply STOP to cancel or HELP for assistance. Message frequency varies and message/data rates may apply. Mobile information and opt-in data will not be shared for marketing or promotional purposes.
5. Fees and Payment
Pricing shown on the site is indicative and subject to change. Specific fees are confirmed in the service agreement. Unless otherwise stated, fees are payable monthly in advance and exclusive of applicable taxes.
6. Cancellation and Termination
During the first 30 days, you may cancel with 7 days’ written notice and no financial penalty beyond fees incurred. After the initial period, engagement continues month-to-month unless otherwise agreed, and either party may terminate with 30 days’ written notice. Avelve may terminate immediately for breach or unlawful conduct.
7. Replacement Guarantee
Within the first 90 days, if you are not satisfied with your assigned EA, Avelve will replace the EA at no additional cost. This does not entitle you to a refund and applies once per engagement subject to the service agreement.
8. Confidentiality and NDAs
Before client engagement begins, Avelve and the relevant EA sign a non-disclosure agreement. You also agree to keep Avelve proprietary training methodologies, processes, and operational systems confidential.
9. Data Security
EAs work on secured devices under Avelve IT policies. You may revoke system access at any time. Specific compliance or security requirements should be raised before engagement and agreed in writing.
10. Intellectual Property
Site content, including text, graphics, logos, and imagery, is owned by Avelve or its licensors. Work product created by your Avelve EA during engagement belongs to you upon full payment unless otherwise agreed.
11. Limitation of Liability
To the maximum extent permitted by law, Avelve is not liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, revenue, data, opportunities, goodwill, or reliance on site information. Aggregate liability is limited to fees paid in the three months before the claim.
12. Disclaimer of Warranties
The site and content are provided “as is” and “as available” without warranties of any kind. Avelve does not warrant uninterrupted, error-free, or virus-free operation.
13. Third-Party Services and Links
The site may link to external websites and services for convenience. Avelve does not control or accept responsibility for external content or services.
14. Indemnification
You agree to indemnify and hold harmless Avelve and its team from claims, liabilities, damages, losses, and expenses connected with your site use, breach of terms, or violation of law or third-party rights.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of Sri Lanka. Disputes should first be negotiated in good faith and, if unresolved, referred to binding arbitration in Colombo, Sri Lanka unless otherwise agreed.
16. Changes to These Terms
Avelve may update these Terms at any time. Material changes will be reflected by updating the Last Updated date. Continued use of the site or services constitutes acceptance.
17. Severability
If any provision is unlawful, void, or unenforceable, it is deemed severable and does not affect remaining provisions.
18. Entire Agreement
These Terms, together with the Privacy Policy and any signed service agreement, constitute the entire agreement regarding site and service use.
19. Contact Us
Avelve — Website: https://avelve.com — Email: office@avelve.com