Avelve ("Avelve," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://avelve.com, communicate with us, or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our website.

1.1 Information You Provide

• Contact details: name, email address, phone number, and company name submitted via our fit call booking form or any contact form.
• Communications: messages, survey responses, and any other content you send us directly.
• Business information: details about your business, operational challenges, and service requirements shared during onboarding or discovery calls.

1.2 Information Collected Automatically

• Usage data: pages visited, time on site, referring URLs, and clickstream data.
• Device information: IP address, browser type and version, operating system, and device identifiers.
• Cookies and tracking technologies: session cookies, analytics cookies, and similar technologies (see Section 6 for details).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and schedule fit calls.
• To assess suitability and match you with an appropriate Avelve EA.
• To deliver, manage, and improve our services.
• To send you administrative communications, service updates, and relevant information you have requested.
• To analyse website usage and improve the user experience.
• To comply with applicable laws, regulations, and legal obligations.
• To protect the rights, safety, and property of Avelve, our clients, and our team.

3. Legal Basis for Processing (GDPR / UK GDPR)

Where applicable, we process your personal data on the following legal grounds:

• Contractual necessity: to perform or prepare to perform a contract with you.
• Legitimate interests: to improve our services, conduct marketing, and manage our business operations, provided such interests are not overridden by your rights.
• Consent: where you have explicitly consented to processing (e.g., marketing emails).
• Legal obligation: where processing is required to comply with applicable law.

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information. We may share your data in the following circumstances:

• Service providers: third-party vendors who assist us in operating our website and delivering our services (e.g., CRM platforms, scheduling tools, cloud hosting providers), bound by confidentiality obligations.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal requirements: where disclosure is required by law, court order, or governmental authority.
• Protection of rights: where necessary to protect the rights, safety, or property of Avelve, our clients, or others.

5. International Data Transfers

Avelve operates with team members and infrastructure based in Sri Lanka and may use service providers located in other countries. If your personal data is transferred outside your jurisdiction (including outside the EEA or UK), we take appropriate safeguards to ensure your data receives an adequate level of protection, including standard contractual clauses where required.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies may be:

• Strictly necessary: required for the website to function properly.
• Analytics cookies: used to understand how visitors interact with our website (e.g., Google Analytics).
• Marketing cookies: used to deliver relevant content and track the effectiveness of our communications.

You may disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: the right to request a copy of the personal data we hold about you.
• Rectification: the right to correct inaccurate or incomplete data.
• Erasure: the right to request deletion of your personal data ('right to be forgotten').
• Restriction: the right to request that we restrict processing of your data.
• Portability: the right to receive your data in a portable format.
• Objection: the right to object to processing based on legitimate interests or for direct marketing.
• Withdrawal of consent: where processing is based on consent, the right to withdraw it at any time.

To exercise any of these rights, please contact us at the details in Section 11. We will respond within the timeframe required by applicable law (generally 30 days).

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include access controls, secure devices for our EA team, and NDA obligations. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are directed to business owners and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the 'Last Updated' date at the top of this page. Your continued use of our website following such changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Avelve

Website: https://avelve.com

Email: nafees@avelve.com