Operational EAs trained to handle today
and prevent tomorrow.
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Effective Date: April 29, 2026 | Last Updated: April 29, 2026
Avelve (“Avelve,” “we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://avelve.com, communicate with us, or engage our services.
We collect information that you voluntarily provide to us and information that is automatically collected when you use our website.
We may collect the following information from you:
Contact details: name, email address, phone number, and company name submitted via our fit call booking form, SMS opt-in form, or any contact form.
Communications: messages, survey responses, SMS replies, and any other content you send us directly.
Business information: details about your business, operational challenges, and service requirements shared during onboarding, discovery calls, or fit calls.
SMS opt-in information: if you choose to receive text messages from us, we may collect your phone number, opt-in status, consent records, message history, and related text messaging preferences.
We may automatically collect the following information when you visit our website:
Usage data: pages visited, time on site, referring URLs, and clickstream data.
Device information: IP address, browser type and version, operating system, and device identifiers.
Cookies and tracking technologies: session cookies, analytics cookies, and similar technologies. Please see Section 7 for details.
We use the information we collect for the following purposes:
To respond to your enquiries and schedule fit calls.
To assess suitability and match you with an appropriate Avelve EA.
To deliver, manage, and improve our services.
To send you administrative communications, service updates, appointment reminders, and relevant information you have requested.
To send SMS/text messages where you have opted in to receive them.
To analyse website usage and improve the user experience.
To comply with applicable laws, regulations, and legal obligations.
To protect the rights, safety, and property of Avelve, our clients, and our team.
If you provide your phone number and opt in to receive text messages from Avelve, you may receive SMS communications related to your enquiry, appointment reminders, fit call confirmations, service updates, follow-ups, and relevant business communications.
Message frequency may vary depending on your interaction with us. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, we may send one final confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.
If you need assistance, reply HELP or contact us at office@avelve.com.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators and providers of the text messaging services necessary to deliver SMS communications.
Where applicable, we process your personal data on the following legal grounds:
Contractual necessity: to perform or prepare to perform a contract with you.
Legitimate interests: to improve our services, conduct marketing, and manage our business operations, provided such interests are not overridden by your rights.
Consent: where you have explicitly consented to processing, such as receiving marketing emails or SMS communications.
Legal obligation: where processing is required to comply with applicable law.
We do not sell, trade, or rent your personal information.
We may disclose limited personal information in the following circumstances:
Service providers: vendors who assist us in operating our website, managing communications, scheduling calls, hosting data, processing forms, operating CRM systems, and delivering our services. These providers are only permitted to use information as necessary to provide services to us and are bound by confidentiality obligations.
SMS service providers: where you have opted in to SMS communications, we may use messaging providers, aggregators, carriers, or platform vendors to help deliver text messages.
Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.
Legal requirements: where disclosure is required by law, court order, governmental authority, or legal process.
Protection of rights: where necessary to protect the rights, safety, or property of Avelve, our clients, our team, or others.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
Avelve operates with team members and infrastructure based in Sri Lanka and may use service providers located in other countries.
If your personal data is transferred outside your jurisdiction, including outside the EEA or UK, we take appropriate safeguards to ensure your data receives an adequate level of protection, including standard contractual clauses where required.
We use cookies and similar technologies to enhance your experience on our website.
Cookies may be:
Strictly necessary: required for the website to function properly.
Analytics cookies: used to understand how visitors interact with our website, such as through Google Analytics.
Marketing cookies: used to deliver relevant content and track the effectiveness of our communications.
You may disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
SMS consent records and related messaging data may be retained as required to demonstrate compliance with applicable laws, carrier requirements, and messaging platform policies.
When data is no longer required, we securely delete or anonymise it.
Depending on your location, you may have the following rights regarding your personal data:
Access: the right to request a copy of the personal data we hold about you.
Rectification: the right to correct inaccurate or incomplete data.
Erasure: the right to request deletion of your personal data, also known as the “right to be forgotten.”
Restriction: the right to request that we restrict processing of your data.
Portability: the right to receive your data in a portable format.
Objection: the right to object to processing based on legitimate interests or for direct marketing.
Withdrawal of consent: where processing is based on consent, the right to withdraw it at any time.
You may also opt out of SMS communications at any time by replying STOP.
To exercise any of these rights, please contact us using the details in Section 13. We will respond within the timeframe required by applicable law, generally within 30 days.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include access controls, secure devices for our EA team, and NDA obligations.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our services are directed to business owners and professionals. We do not knowingly collect personal data from individuals under the age of 18.
If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page.
Your continued use of our website following such changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Website: https://avelve.com
Email: office@avelve.com
Operational EAs trained to handle today
and prevent tomorrow.