Legal
1. Information We Collect
We collect information you voluntarily provide to us and information automatically collected when you use our website, including contact details, communications, business information, SMS opt-in information, usage data, device information, cookies, and similar tracking technologies.
2. How We Use Your Information
We use collected information to respond to enquiries, schedule fit calls, assess suitability, match you with an appropriate Avelve EA, deliver and improve services, send administrative communications and SMS messages where you have opted in, analyse website usage, comply with law, and protect Avelve, our clients, and our team.
3. SMS Communications
If you provide your phone number and opt in, you may receive SMS communications related to enquiries, appointment reminders, fit call confirmations, service updates, follow-ups, and relevant business communications. Message frequency may vary and message/data rates may apply. Reply STOP to opt out or HELP for assistance. Mobile information and text messaging opt-in data will not be shared with third parties for marketing or promotional purposes.
4. Legal Basis for Processing
Where GDPR or UK GDPR applies, we process personal data based on contractual necessity, legitimate interests, consent, and legal obligation.
5. Sharing and Disclosure of Information
We do not sell, trade, or rent personal information. We may disclose limited information to service providers, SMS service providers, in business transfers, for legal requirements, or to protect rights and safety. Mobile information and text messaging opt-in data are excluded from marketing or promotional sharing.
6. International Data Transfers
Avelve operates with team members and infrastructure based in Sri Lanka and may use service providers in other countries. Where personal data is transferred outside your jurisdiction, we use appropriate safeguards where required.
7. Cookies and Tracking Technologies
We use strictly necessary, analytics, and marketing cookies to support website functionality and understand visitor interactions. You may disable cookies through your browser settings, though this may affect site functionality.
8. Data Retention
We retain personal information as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymise it.
9. Your Rights
Depending on your location, you may have rights to access, rectify, erase, restrict, port, object to processing, and withdraw consent. You may opt out of SMS communications by replying STOP. Contact us to exercise rights and we will respond within the timeframe required by law.
10. Data Security
We implement technical and organisational measures to protect personal data, including access controls, secure devices for our EA team, and NDA obligations. No internet transmission method is completely secure, and absolute security cannot be guaranteed.
11. Children’s Privacy
Our services are directed to business owners and professionals. We do not knowingly collect personal data from individuals under 18.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will update the Last Updated date on this page. Continued use of the website constitutes acceptance of the revised policy.
14. Contact Us
Avelve — Website: https://avelve.com — Email: office@avelve.com